What Are HCAHPS Patient Experience Surveys? | Press Ganey
https://info.pressganey.com/press-ganey-blog-healthcare-experience-insights/hcahps-101-what-hcahps-surveys-mean-for-hospitals
WebJan 26, 2022 · HCAHPS surveys can be administered in four ways: mail-only, telephone-only, mail with telephone follow-up, and interactive voice response (IVR), an automated phone system that communicates with respondents through voice and dial pad.
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