How to Respond to Positive and Negativ…
https://blog.hubspot.com/service/how-to-respond-yelp-reviews
How to Respond to Negative Yelp Reviews Be timely in your response. Address the reviewer by name. Mention something positive from their review (if possible). Apologize for what went wrong. Avoid picking a fight. If appropriate, make the situation right. Explain what went wrong and how it won't happen again. Clearly state what you did to resolve the issue. 1. Be timely. ... 2. Address the reviewer by name. ... 3. Mention something positive from their review (if anything). ... 4. Apologize for what went wrong. ... 1. Get the whole story You've already heard, through Yelp, how the customer viewed their experience with your company. ...
Be timely in your response.
Address the reviewer by name.
Mention something positive from their review (if possible).
Apologize for what went wrong.
Avoid picking a fight.
If appropriate, make the situation right.
Explain what went wrong and how it won't happen again.
Clearly state what you did to resolve the issue.
1. Be timely. ...
2. Address the reviewer by name. ...
3. Mention something positive from their review (if anything). ...
4. Apologize for what went wrong. ...
1. Get the whole story You've already heard, through Yelp, how the customer viewed their experience with your company. ...
DA: 31 PA: 2 MOZ Rank: 30