Agent Workforce Optimization: The Step-By-Step Guide
https://blog.intermedia.com/agent-workforce-optimization-the-step-by-step-guide/
WEBOct 17, 2022 · To avoid this, you’ll need to focus on agent workforce optimization. When you optimize your agent’s workflows, you can have a collaborative and productive team, regardless of where the agents are (on-site or remote). Let’s look at the key steps to drive optimization. 8 Steps to Achieving Agent Workforce Optimization
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